7c77e Privacy Policy

The majority of personal data we hold is provided directly by you during the account registration process, when you update your profile, when you initiate a deposit or withdrawal, when you contact our support team, or when you participate in promotional campaigns. This includes the personal details you enter into our registration form, the documents you submit for identity verification, and the payment information you provide when transacting on the platform.

When you access 7c77e through your browser or mobile device, we automatically collect certain technical data about your device and session. This includes your IP address, device identifier, browser type and version, the pages you visit within the platform, the duration of your visit, and the actions you take during a gaming session. This data is collected using cookies, server logs, and similar tracking technologies. It is used to maintain session security, detect unusual account activity, improve platform performance, and comply with our fraud prevention obligations.

In certain circumstances, 7c77e may receive personal data about you from third parties. These sources include:

• Payment processors such as bKash, Nagad, Rocket, and Upay, who provide transaction confirmation data necessary to credit your account or process a withdrawal.
• Identity verification partners who assist in confirming the authenticity of documents you submit during the KYC (Know Your Customer) process.
• Fraud detection agencies that share information about individuals known to have engaged in fraudulent activity on other online platforms.
• Responsible gaming databases, including self-exclusion registries, that notify us when a player who has requested exclusion attempts to open a new account.

We use your personal data primarily to create and maintain your 7c77e account, to authenticate your identity when you log in, to process your deposits and withdrawals, and to provide you with access to the games and betting markets available on the platform. Without collecting and processing this data, we cannot operate a functional, secure online gaming environment. Your data also enables us to tailor your experience — for example, by remembering your preferred language settings or restoring your session after a disconnection.

7c77e is obligated to verify the identity and age of all account holders before permitting real-money transactions. We process your identity data and supporting documentation to confirm that you are who you claim to be, that you are at least 21 years of age, and that your use of the platform does not conflict with any applicable legal restrictions. We retain records of completed verification to demonstrate compliance with our obligations. These records may be disclosed to relevant authorities if legally required.

The security of your account and the integrity of the 7c77e platform depend on our ability to detect and prevent fraudulent, abusive, or unlawful activity. We process technical data, transaction records, and gaming activity to identify patterns consistent with bonus abuse, account takeover attempts, money laundering, collusion, or use of automated software. Where such activity is detected, we may restrict, suspend, or terminate the affected account and share relevant data with payment providers, law enforcement agencies, or fraud prevention networks as appropriate.

When you contact 7c77e support at [email protected], we use your personal data to identify your account, understand your enquiry in full context, and provide an accurate, personalised response. Support communications are retained for a reasonable period to allow for follow-up enquiries, to monitor support quality, and to resolve any disputes that may arise from the original interaction.

We monitor player activity to identify behavioural indicators associated with problem gambling, such as rapid increases in deposit frequency, extended uninterrupted play sessions, or patterns of chasing losses. Where such indicators are present, we may proactively contact you with responsible gaming information or temporarily apply precautionary account restrictions. This processing is carried out in your interest and in fulfilment of our duty of care obligations. Your responsible gaming tool settings — including deposit limits, session reminders, and self-exclusion status — are stored and enforced using your account data.

Where you have consented to receive promotional communications, 7c77e may use your contact details to send you information about bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), new game releases, and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of consent to marketing will not affect our ability to send you transactional or account-management communications, which are sent regardless of marketing preference.

7c77e shares personal data with a limited set of trusted service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, and bank partners), identity verification providers, game content providers (Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, Ezugi), IT infrastructure and hosting providers, and customer support technology platforms. All service providers are contractually obligated to process your data only for the purposes specified by 7c77e and to maintain appropriate technical and organisational security measures.

7c77e may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of 7c77e, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so. We do not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes.

In the event of a merger, acquisition, restructuring, or sale of all or part of 7c77e's business, your personal data may be transferred to the successor entity as part of that transaction. We will take reasonable steps to ensure that any successor entity honours the commitments made in this Privacy Policy with respect to your personal data. You will be notified of any such transfer through a prominent notice on the 7c77e platform prior to the transfer taking effect.

7c77e uses the following categories of cookies and similar tracking technologies on the platform:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies that keep you logged in during a gaming session and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations so that you do not need to re-enter them on each visit.
• Analytics Cookies: Help us understand how players interact with the platform — which pages are visited most frequently, where users encounter errors, and how long sessions typically last. This data is aggregated and anonymised wherever possible.
• Fraud Detection Cookies: Used to identify devices associated with previously flagged fraudulent activity and to detect behavioural anomalies that may indicate account compromise or automated bot usage.

You may control cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies on a per-site basis. Please note that disabling strictly necessary cookies will prevent core platform features — including login, game loading, and payment processing — from functioning correctly. Disabling analytics or functional cookies will not affect your access to games but may result in a less personalised experience. 7c77e does not currently respond to browser "Do Not Track" signals, as there is no uniform industry standard for their interpretation.

7c77e retains your personal data for as long as your account remains active, and for a defined period after account closure to fulfil legal, regulatory, and contractual obligations. Specifically:

• Account registration and identity verification records are retained for a minimum of five years following account closure to comply with anti-money-laundering record-keeping requirements.
• Transaction and financial records are retained for a minimum of five years to support audit trails and regulatory inquiries.
• Gaming and betting history is retained for a minimum of three years after the last activity on the account.
• Support correspondence is retained for three years from the date of the most recent communication in each support thread.
• Marketing consent records are retained for the duration of the consent plus two years thereafter as evidence of lawful processing.

After the applicable retention period expires, personal data is either securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.